Return & Exchange
We want you to be completely in love with your jewellery. If something isn't quite right, our return and exchange process is designed to be as seamless as possible.
7-Day Exchange & Return Window You may request an exchange or return within 7 days of receiving your order.
Eligibility Criteria To be eligible for a return or exchange, your item must meet the following conditions:
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The jewellery must be unworn, unscratched, and in its original condition.
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It must be in the original packaging with all tags attached.
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You must provide the original digital or physical receipt/proof of purchase.
Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Earrings and nose pins (unless strictly defective upon arrival).
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Customized or made-to-order pieces.
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Items purchased during a clearance or flash sale.
How to Initiate a Return or Exchange
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Contact Us: Reach out to our customer support team via iglampkinfo@gmail.com with your order number and a brief explanation of the issue.
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Visual Proof: If you are claiming a defect or damage, please attach clear photos or an unboxing video to your message.
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Ship it Back: Once approved, we will provide you with our return shipping address. Please note that the customer is responsible for return shipping costs unless the item arrived damaged or the wrong product was sent.
Refunds Once we receive and inspect your returned item, we will notify you of the approval. Approved returns will be refunded via bank transfer or issued as store credit, depending on your preference, within 5-7 business days.